Customer Service Skills Certification Course

The Customer Service Skills Certification Course is the only program of its kind designed specifically for higher education professionals who support students, families, faculty, and staff. This four-week blended experience combines self-paced learning with a live application session to help you build practical, confidence-boosting service skills. You’ll explore how to deliver consistent and efficient service, foster a culture of responsiveness, and navigate challenging conversations with professionalism and empathy. The course includes a guided Learning Journal and opportunities to connect with peers across the country. You’ll finish with a certification exam and earn a digital badge to showcase your achievement. Whether you work on the front lines or behind the scenes, this course will help you elevate your service delivery and positively shape the campus experience.

At the end of your experience, you can share your digital badge on LinkedIn and tag Academic Impressions. Or share it on other social media or in your email signature.