Customer Service Skills Certified Trainer: Certification for Higher Education Professionals

Attend this 20 hour learning experience developed for higher education frontline customer service professionals and their managers to learn how to provide high-quality customer service in the higher education environment.

Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on both the student and employee experience. And with the pending enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before. You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios.

You will have the opportunity to practice your new skills while being observed by one of our customer service experts in order to become a certified trainer yourself.  At the end of the experience, you will earn a certificate of completion and a digital badge to add to your LinkedIn profile, social media, or email signature.