Customer Service Skills Training: Certification for Higher Education Professionals

Attend this two-day virtual learning experience developed for higher education frontline customer service professionals and their managers to learn how to provide high-quality customer service in the higher education environment. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on both the student and employee experience. And with the pending enrollment cliff, institutions will need to retain students at a higher rate, making service excellence more important than ever before. You will leave this training with increased confidence in your customer service skills and a greater ability to handle a wide variety of service scenarios. At the end of the course you will earn a certificate of completion and a digital badge to add to your LinkedIn profile, social media, or email signature.